Origami Air S Dripper

I've used the Air S dripper and resin holder at home for ~ 6 months. I also have a ceramic M dripper (replaced when I broke the first), Air M dripper and wood holder (and use Origami filter papers) - so I'm an Origami fan. I most frequently use the wood base and M size dripper so the Air S dripper and AS resin holder have seen moderate use. The AS resin holder that was bundled with my Air S dripper has developed two radiating cracks that start at the tip of the indents that hold the dripper, run the full depth of the collar and are growing to the outer rim. It will probably break apart at some point. I reached out to Origami, as this is a quality issue I think they should be concerned about, and they were dismissive and uninterested in following up. I can't recommend the AS resin holder and am now less keen on Origami as a brand/company.